Refund policy
Return & Refund Policy
Overview
At Oscent fragrance, we strive to deliver high-quality perfumes and gadgets. Due to the nature of our products, we follow a strict return and refund policy to ensure product integrity and customer satisfaction.
Return & Refund Eligibility
We accept returns or refunds only under the following condition:
The product is physically damaged due to our handling or during delivery
To be eligible:
You must raise a request within 24–48 hours of delivery
You must provide valid proof of damage (mandatory unboxing video and images)
Mandatory Proof Requirement
To process any claim, customers must provide:
1. A clear, continuous unboxing video (starting from sealed package opening)
2. Visible proof showing the damage or issue
3. Product must be shown untampered during unboxing
4. Claims without proper unboxing proof will not be accepted
Non-Returnable & Non-Refundable Cases
We do not accept returns or refunds under the following conditions:
1. Product has been opened or unsealed.
2. Product shows signs of use.
3. Perfume packaging is opened (due to hygiene and authenticity concerns).
4. Any physical damage caused by the customer.
5. Request raised after the allowed time window.
6. Minor variations in packaging, color, or design (that do not affect product performance).
Replacement Policy
*If your claim is approved, we will provide a replacement of the same product.
*If replacement is not available, a refund will be processed
Refund Process
*Approved refunds will be processed within 5–7 business days
*Refund will be credited to the original payment method
Important Notes
*Customers are advised to record an unboxing video for every order
*Without proof, claims cannot be validated
*Our decision on refunds/replacements will be final after verification
Contact Us
For return or refund requests, contact:
📧 Email: info@oscent.in
This policy helps us maintain fairness while protecting against misuse. If you're genuine, you’re covered. If not, it won’t pass.