Shipping policy

Shipping Policy

Overview

At Oscent Fragrance (oscent.in), we aim to deliver your orders safely and on time. We partner with third-party courier service providers to handle all shipments and ensure smooth delivery across locations.

Shipping Partners

  • All orders are shipped through trusted third-party courier companies

  • We do not handle delivery directly; logistics are managed by external partners

Order Processing Time

  • Orders are processed within 1–3 business days after confirmation

  • Orders placed on weekends or holidays will be processed on the next working day

Delivery Time

  • Estimated delivery time: 3–7 business days (may vary based on location)

  • Remote or rural areas may take longer

⚠️ Delivery timelines are estimates, not guarantees

Shipping Charges

  • Shipping charges (if applicable) will be calculated at checkout

  • Free shipping offers may be available during promotions

Tracking Orders

  • Once your order is shipped, you will receive a tracking ID via SMS/Email

  • You can track your order directly through the courier partner’s website

Delays & Issues

We are not responsible for delays caused by:

  • Courier service providers

  • Weather conditions or natural events

  • Incorrect shipping details provided by the customer

  • Government restrictions or unforeseen circumstances

Delivery Attempts

  • Courier partners will attempt delivery multiple times

  • If the order is undelivered due to customer unavailability or incorrect address, it may be returned to us

Damaged or Tampered Packages

  • Do not accept packages that appear opened or damaged

  • Record a proper unboxing video as proof

  • Report any issues within 24 hours of delivery

Risk & Ownership

  • Once the product is handed over to the courier, delivery responsibility lies with the courier provider

  • Risk of loss transfers to the customer upon successful delivery

Contact Us

For any shipping-related queries:
📧 Email: info@oscent.in

We keep it simple: we ship fast, but once it’s with the courier, delays are out of our hands. Stay alert, track your order, and always record unboxing for safety.